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About Utilicom

Straight-talking IT specialists since 2004

We started with a simple idea: businesses in the North of England deserved the same quality of IT support as large enterprises — without the corporate overheads or impersonal service. Twenty years on, that's still what drives us.

Work with us
Modern office space in the North of England
2004
Founded in Stockton-on-Tees
Our story

Built on relationships, not contracts

Utilicom was founded in Stockton-on-Tees as a managed services provider focused on the practicalities of running business technology — without the jargon, without the upsell, and without the frustration of talking to someone who doesn't know your business.

Today we support over 200 businesses across the North of England, from single-site SMEs to multi-location organisations. We've expanded to cover the full technology lifecycle — connectivity, cloud, cyber security, and telecoms — but our approach hasn't changed.

  • ✓Trading name of MM Business (UK) Ltd
  • ✓Based in Stockton-on-Tees, serving the wider North of England
  • ✓20+ years supporting businesses across diverse industries
20+
Years supporting North of England businesses
200+
Active business clients across diverse industries
98%
Client retention rate year on year
<1hr
Average response for critical support tickets
What we stand for

Our values

🤝

Partnership over transactions

We invest time in understanding your business. The best IT decisions come from knowing how you actually work, not just what kit you have.

💬

Plain language, always

No jargon, no acronym soup. We explain what we do in terms that make sense to your whole team, not just the IT lead.

⚡

Speed and accountability

We respond fast and own problems until they're resolved. No ticket black holes, no blame-shifting between suppliers.

🔒

Security-first thinking

Cyber security underpins every recommendation we make — from email configuration to network design. It's not an afterthought.

The team

The people behind your IT

UK-based engineers and account managers who know your business by name.

Managing Director

Managing Director

Leadership

20+ years in IT and business services, passionate about technology that genuinely moves businesses forward.

Head of Operations

Head of Operations

Service Delivery

Oversees service delivery across all accounts — ensuring SLAs are met and clients get a consistent experience.

Cyber Security Lead

Cyber Security Lead

Cyber Security

CISSP-certified specialist leading our security practice — from assessments to ongoing threat monitoring and response.

Senior Engineer

Senior Engineer

Infrastructure

Microsoft-certified infrastructure architect with deep expertise in cloud migrations and hybrid environments.

Accreditations

Certified where it matters

🏆Cyber Essentials Certified Partner
☁️Microsoft Cloud Partner
🔒GDPR Compliant
⭐ISO 27001 Aligned
Our journey

20 years of growth

2004

Utilicom founded

Started as an IT and utilities consultancy in Stockton-on-Tees, focused on SME businesses across the Tees Valley.

2010

Managed services launch

Moved from break-fix to a fully managed service model — growing to 50+ recurring clients within two years.

2016

Telecoms & connectivity added

Expanded into hosted VoIP, leased lines, and broadband — becoming a true single-supplier partner for clients.

2020

Cyber security practice launched

Built a dedicated cyber security team with specialist certifications, responding to growing client demand post-pandemic.

2024

200+ clients and growing

Now supporting over 200 businesses across the North of England, with a certified team of engineers and account managers.

Want to work with us?

Let's have a conversation about how we can support your business.

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