Business hoursMon–Fri, 8am–6pm 24/7 monitoring for managed clients
🛡️ Existing managed clientsFor urgent support please call 0333 323 7757 and select option 1 to reach the helpdesk directly.
Send us a message
Common questions
FAQ
How quickly do you respond to support requests?
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For managed IT clients, we acknowledge all support tickets within 15 minutes during business hours, and respond to critical issues within 1 hour around the clock. Our average resolution time for remote issues is under 2 hours.
Do you offer contracts or pay-as-you-go support?
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We offer both. Most clients choose a monthly managed service agreement for the predictability and proactive benefits. We also offer ad-hoc support for businesses not yet ready to commit — though reactive support typically costs more than proactive management.
Do you cover our area?
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We're based in Stockton-on-Tees and primarily serve businesses across the North of England — including Teesside, County Durham, North Yorkshire, and Newcastle. Remote support is available nationally. Call us to discuss your location.
What size of business do you work with?
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We work with businesses from 5 to 500+ users. Our sweet spot is SMEs and multi-site businesses who need enterprise-quality IT without the enterprise price tag. We tailor service packages to your size and budget.
Can you take over from our existing IT provider?
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Absolutely — and we do it regularly. We manage the transition professionally, liaising with your outgoing provider, documenting your environment, and ensuring a smooth handover with no gaps in support coverage.
How much does managed IT support cost?
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Pricing depends on the number of users, sites, and services required. Our Essential plan starts from £25 per user per month. Most clients with full managed IT and cyber security invest £40–60 per user per month — typically less than the cost of one significant IT incident per year.