24/7
Proactive monitoring
Proactive monitoring
We watch your systems so you don't have to
Our RMM platform watches every endpoint, server, and network device around the clock. We detect and resolve issues — often before your team even notices them.
- ✓Real-time alerting on hardware, software, and network health
- ✓Automated patching — Windows, macOS, and third-party apps
- ✓Disk, CPU, and memory threshold monitoring
- ✓Security event correlation and response
<1hr
Average remote resolution
Helpdesk support
A helpdesk that actually helps
No overseas call centres, no ticket queues for days. Our UK-based helpdesk is staffed by engineers who know your environment and resolve most issues remotely within the hour.
- ✓Phone, email, and portal ticketing
- ✓Defined SLAs with real accountability
- ✓Escalation to senior engineers when needed
- ✓On-site visits for issues needing hands-on resolution
On-site engineering
When remote isn't enough, we come to you
Hardware failures, office moves, new employee setups, network infrastructure — our engineers visit your sites across the North of England as part of your managed service agreement.
- ✓Scheduled and emergency on-site visits
- ✓New device procurement, imaging, and deployment
- ✓Office relocations and network cabling
- ✓Hardware inventory management